3d333's Privacy Policy
How your personal information is collected, stored, and used — find all the details in our transparent privacy policy.
3d333 treats the privacy of players in Bangladesh as a top priority. This Privacy Policy ("Policy") explains what information we collect, why we collect it, how we use it, and what steps we take to protect your data. This Policy applies to the use of our website and services. By using our platform, you are considered to have given your consent to the terms of this Policy.
1. Information Collection
1.1 Registration & Account Information
When you open an account or log in to 3d333, we collect the following personal information:
- Full name and date of birth (for age verification — our services are available to those aged 21 and above only).
- Mobile number and email address.
- Password (stored in encrypted form — not readable in plain text).
- Preferred language and currency selection.
1.2 Identity & Age Verification Information
To maintain the security of our platform and comply with responsible gaming policies, we may request the following documents or information for identity verification when needed:
- A copy of your National ID (NID) or passport.
- Mobile banking account information (bKash, Nagad, or Rocket) — for payment verification purposes only.
- A selfie photo (to confirm identity when required).
1.3 Financial Transaction Information
During deposits and withdrawals, we record transaction details — such as the amount, time, payment method used (bKash, Nagad, or Rocket), and the transaction reference number. We do not store any complete payment card information.
2. Automatically Collected Information
2.1 Log & Technical Data
When you use the 3d333 platform, our system automatically collects the following information:
- IP address and device identifier information.
- Browser type, version, and operating system.
- Page visit times, session duration, and click patterns.
- Referring URL (where you came from before visiting our site).
2.2 Gaming Activity Data
We record your gaming history — which games you played, bet amounts, and win/loss records. This information is used to enforce responsible gaming policies, resolve technical issues, and protect your account.
3. Purpose of Data Use
3d333 uses collected information for the following purposes:
- Account Management: Creating and maintaining your profile, ensuring secure login.
- Identity Verification: Ensuring age verification and fraud prevention.
- Payment Processing: Completing deposit and withdrawal transactions — via bKash, Nagad, and Rocket.
- Customer Support: Responding to your issues or questions and communicating via live chat or email.
- Responsible Gaming: Identifying signs of excessive play and providing assistance when needed.
- Technical Improvement: Enhancing platform performance and introducing new features.
- Legal Compliance: Adhering to applicable laws and regulations.
- Security Protection: Preventing cyberattacks, fraud, and unauthorized access.
4. Data Sharing & Disclosure
4.1 Sharing with Third Parties
3d333 does not sell your personal information to any third party. However, we may share information in limited circumstances:
- Service Providers: With trusted partners for payment processing, technical infrastructure, and fraud detection — only under contract and for limited purposes.
- Legal Requirements: Information may be provided pursuant to a court order or a lawful request from a government authority.
- Fraud Prevention: Relevant information may be shared with the appropriate authorities to detect or prevent fraudulent or criminal activity.
4.2 What We Never Do
- Sell your information for marketing or advertising purposes.
- Share more information than necessary with any third party without your consent.
- Disclose your gaming history or financial information to unauthorized individuals.
5. Cookie Policy
5.1 What Cookies Are and Why They Are Used
Cookies are small text files stored in your browser. 3d333 uses the following types of cookies:
- Essential Cookies: Required for login sessions, security tokens, and core platform functionality. Disabling these may cause the site to not work properly.
- Functional Cookies: To remember your language preferences, session settings, and personalized site experience.
- Analytics Cookies: For analyzing visitor traffic and improving the platform — data is aggregated and anonymized.
5.2 Cookie Controls
You have the option to accept or reject cookies through your browser settings. However, disabling essential cookies may cause some core platform features to stop working.
6. Data Protection & Security
3d333 uses industry-standard technology and practices to protect your personal information:
- SSL Encryption: All data transmission on our platform is fully secured by SSL/TLS protocols.
- Data Encryption: Sensitive stored information — such as passwords and identity documents — is kept in encrypted form.
- Regular Security Audits: Periodic security assessments are conducted to identify potential vulnerabilities.
- Access Controls: Only authorized staff have access to limited data on a need-to-know basis.
- Two-Factor Authentication: An additional security layer is used to prevent unauthorized access to accounts.
7. Data Retention Period
We do not retain your personal information for longer than necessary. Retention periods are determined as follows:
- Account Information: For as long as your account is active, and for a set period after account closure to fulfill applicable legal obligations.
- Financial Transactions: For as long as required under financial regulations.
- Gaming Logs: For as long as needed for technical support and dispute resolution.
- Support Conversations: For a defined period to ensure communication quality and for future reference.
After the defined period, data is securely deleted or anonymized.
8. Your Rights
As a user of 3d333, you have the following rights over your own information:
- Right of Access: You have the right to know what information we hold about you.
- Right to Rectification: You can request that any inaccuracies in your information be corrected.
- Right to Erasure: In certain circumstances, you have the right to request deletion of your information, unless a legal obligation applies.
- Right to Object: You have the option to object to the processing of your information for specific purposes.
- Data Portability: You can receive a copy of the information we hold about you.
- Unsubscribe from Marketing: You have the option to opt out of promotional communications at any time.
9. Third-Party Links
The 3d333 platform may sometimes have connections to third-party payment services or game provider systems. These external services have their own privacy policies. 3d333 is not responsible for the data practices of these third-party services. We advise you to read the privacy policy of any external service before using it.
10. Changes to the Policy
3d333 reserves the right to update this Privacy Policy from time to time. For any significant changes, we will:
- Publish the date of the latest update on this page.
- Send a notification to your registered email or mobile number if there are important changes.
- Give you adequate notice before the updated policy takes effect.
Continuing to use the platform after an update will be considered your consent to the revised policy. We therefore recommend visiting this page regularly.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us. Our team is available 24/7 to assist you.
Your Privacy Is Our Responsibility
3d333 believes that respecting user privacy is the foundation of a healthy and trustworthy platform. We always operate transparently and treat your information as a trust.